Refund policy
Policies, Returns & Warranties
If for any reason at all you have any questions about Sleep Science products, please don’t hesitate to call us at (800)723-0316 or email us at info@mysleepscience.com.
120-Day Sleep Trial & Hassle-Free Return Policy (FOR MATTRESS ONLY ORDERS AND SLEEP SYSTEMS)
Sleep Science products come with a 120-Day sleep trial. We understand that mattresses and other sleep products are a “feel thing”. We ask that you sleep on Sleep Science products for AT LEAST 30 days. We believe that somewhere between 30 and 120 days you should know for sure if Sleep Science products are right for you.
Days 1-30
- CHARGES WILL APPLY IF YOU INITIATE A RETURN BEFORE 30 DAYS of receiving your items. This includes instances where you purchased the wrong size, or you simply changed your mind, we can process a return with an $85.00 PICK-UP FEE.
Days 31-120
- If you decide to initiate a return after sleeping on Sleep Science Products for 31 days, notify our Customer Service Team and they will arrange a pick-up AT NO ADDITIONAL CHARGE.
- AFTER 120 days if there is any problem with your Sleep Science product(s), especially a verifiable manufacturer defect, we will resolve the issue immediately. Our Customer Service Team is experienced at handling any issue and are empowered to find a solution.
In a nutshell....
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Initiating a return from days 1-30 |
Initiating a return from days 31-120 |
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$85 PICK-UP FEE |
Thank you for completing the trial. NO PICK-UP FEE |
30-Day Adjustable Bed and Accessories (pillows, sheets, protectors, head board brackets) Trial & Hassle - Free Return Policy - Applies to Adjustable Beds Only Purchased from Mysleepscience.com Directly. 30 Day policy EXCLUDES REPLACEMENT REMOTES.
If you decide to initiate a return for less than 30 days (of the delivery date), notify our Customer Service Team and they will arrange a pick-up AT NO ADDITIONAL CHARGE (must be in original packaging). Please be sure to keep all original packaging, as a FedEX call tag will be placed to pickup the item.