In order for your White Glove delivery to run smoothly we will need the following:
A cleared area roughly 10ft x 10ft for ease of set up and installation. If you wish to use a bedframe, place it in the final desired location and remove any slats or railings. • An adult 18 years or older to accept, sign and be present for the entirety of the delivery.
Below is what to expect with regards to the delivery of your product: • Your Sleep Science order will be shipped via FedEx. • Costco.com will send you an email including the FedEx tracking number. • At the time of delivery, your package will require an adult signature in order to be delivered. • FedEx will attempt to deliver your order for three consecutive business days until the package is successfully delivered. If upon the third attempt FedEx is unable to deliver your package, FedEx will return the product to South Bay International, and Costco will initiate a return authorization.
Carefully use scissors to remove plastic. DO NOT USE A RAZOR BLADE
It is important that your new Sleep Science memory foam mattress rest upon a continuous, solid surface. This will provide the mattress with proper support. Sleep Science mattresses are not made to rest upon slatted bed frames or box springs that do not have continuous support. If you have any questions regarding what type of foundation to use please call and talk to one of our Sleep Science customer service specialist at 1800-723-0316